LUCKYWHO

ResponsibleGamblingPolicy

Adherence to the principles of responsible gaming is at the forefront of our priorities at Luckywho. We believe gambling should purely be for entertainment. We are committed to the safety and wellbeing of our customers against gambling and gaming-related problems, as this is of paramount importance to Luckywho

13 sections · about 12 min read

At a glance · Age

It is illegal for anyone below the age of 18 to open an account or buy tickets.

At a glance · Self-exclusion

0 days

The minimum break if you self-exclude. Your account is suspended for the whole period.

At a glance · Your control

Any time

Deactivate your account from your profile page whenever you need to.

Compliance and Regulations

Luckywho platform is powered by Sweepstakes Lotteries Limited. Sweepstakes Lotteries Limited is licensed and regulated by the National Lottery Regulatory Commission(NLRC) with licence number 00000023.

Luckywho takes its compliance responsibilities very seriously and will report any suspicious activity observed or encountered while rendering our services to a customer or merchants. Which is required to be reported by the applicable regulations to the respective regulatory body, Namely Central Bank Of Nigeria(CBN), National Lottery Regulatory Commission (NLRC), Economic and Financial Crimes Commission (EFCC) and state level regulatory authorities

Where it is required by Luckywho, we may prevent a customer from continued activities on Luckywho platforms and merchant outlets. Reasons may range from activities like problem gambling, misinformation, discrediting and defamation of Luckywho. These activities may also include but are not limited to Money laundering, Hacking/vulnerability exploitation for self benefit or to damage and disrupt any Luckywho Frontend or backend mobile/web platforms and how we delivery our services or harassing/ assaulting any Luckywho staff, agent or merchant outlets in accordance with our Terms and Conditions

Signage and Advertisement

Luckywho dissuades underage gambling by posting notices stating the legal age to gamble as approved by the National Lottery Regulatory Commission (NLRC) and State Lotteries/Gaming Regulation for physical merchant outlet

Luckywho will play a crucial role in raising awareness about problem gambling and reducing the associated stigma. By encouraging open conversations, the campaign helps to dispel myths and misconceptions surrounding gambling addiction

Luckywho ensures its media materials and adverts (via all channels, including television, radio, social media, prints, mails etc.) contain a responsible gaming message to protect underage and vulnerable persons. Our adverts do not mislead viewers as to opportunities to be benefited from gambling, as we ensure gambling is seen as a form of entertainment.

Vulnerable and Underage Persons

It is illegal for anyone below the age of 18 to open an account with Luckywho or buy tickets from Luckywho merchant outlets.

Persons under the age of 18 are not permitted at Luckywho Merchant outlets. We further recommend you install a filter programme such as Net Nanny or Cyber Patrol to block access to our Luckywho website or mobile app by underage players , vulnerable persons or self excluded persons.

According to our General Terms & Conditions, we may require you to provide a copy of your ID to prove your identity, including your age, for various reasons. If we discover an underage or vulnerable person operates an account with Luckywho, the account will be suspended and any winnings will be forfeited or recovered from such account.

Luckywho will make diligent effort to prevent underage gambling. If you are concerned that an underage player operates an account with Luckywho or purchases ticket from any merchant outlet, please contact our customer support service team by emailing all evidence to (support@luckywho.ng) and we will take necessary steps.

Self-Exclusion

The self-exclusion option is available to any customer who may have a gambling problem or believe they are vulnerable to gambling. If you think you need to take a break, you should consider self-exclusion wherein you can take a break starting from a minimum period of 90 days. Users can easily deactivate their account any time by visiting my profile page and click on deactivate account to close your account at any time.

Customers who self-exclude would have their account suspended for a mandatory duration period of 90 days and Luckywho will make efforts to prevent the opening or operation of any new account being opened by the customer during this period. Please refer to the TERMS & CONDITION for more information.

We also encourage excluded persons to remove Luckywho from notifications and delete/uninstall any Luckywho app also clear their web-browser history. If any self-excluded person is identified at our physical outlets, Merchants shall request for such excluded person to leave the premises and deny excluded person from purchasing ticket.

Staff Training

Our staff are well trained to ensure compliance with our responsible gambling policy on our website and lottery regulatory body, Luckywho staffs, agents and merchant outlets and will receive refresher training and assessment at intervals. The customer support service team is on hand to resolve any problems you may encounter or suggestions, concerns you may have in order to improve how we render our services.

What is Problem Gambling?

Problem gambling, also known as gambling disorder, is a condition characterised by persistent and recurrent gambling behaviour that leads to significant financial distress or mental impairment.

This condition affects individuals across various demographics and can have profound impacts on personal, social, and financial aspects of life.

Individuals with problem gambling may experience an overwhelming urge to gamble, even when faced with negative consequences.

This compulsive behaviour can lead to financial ruin, strained relationships, and deteriorating mental health.

Any gambling behaviour that interferes with work, education, or personal relationships is a significant indicator of a potential problem. Individuals may lie about their gambling activities or rely on others to finance their habit.

We recommend you gamble with what you can afford to lose. To guide gambling placement, you can decide in advance how much to spend on gambling and never exceed that limit

Education is key to reducing stigma. Providing accurate information about the nature of gambling disorder as a recognised mental health condition to foster empathy and understanding.

Understanding the Signs and Symptoms of Problem Gambling

Recognising the signs and symptoms of problem gambling is crucial for early intervention and support.

Warning signs may include:

Preoccupation with gambling thoughts and activities
Increasing amounts of money wagered to achieve the desired excitement
Unsuccessful attempts to control, cut back, or stop gambling
Restlessness or irritability when attempting to reduce gambling
Gambling to escape problems or relieve negative emotions

Luckywho Problem Gambling Advice to Players

Set a money limit in advance, and stick to it

Before you begin playing, decide what you can afford to spend and commit to it. In the moment, it can be hard to stick to a selfimposed limit. There are ways to do this write it down, separate the funds into another bank account for savings or investment or tell someone you trust to speak up if they notice any gambling related problems.

Walk away from your losses

If you’ve lost the money that you set as your limit, it’s time to walk away. Trying to win back your losses often leads to even bigger losses, and the chase can start to negatively impact your life. This is why users can easily access their spending information in the order history page.

Treat gambling as an expense

Players may lose more money than they win over time, So think of Luckywho as buying a cinema or arcade ticket. Winning a prize is a bonus but you’re paying a fixed price for the entertainment, not trying to win a profit or rely on Luckywho as a source of income.

Notice your feelings

Ask yourself how you feel when you make the decision to gamble, or while you’re playing. A lot of people use gambling as a distraction from difficult thoughts, life situations or feelings… but over time, it can actually make things worse. Instead, get out and about, try another activity that you enjoy, talk about it with someone you trust or get non-judgemental support from the GamCare helpline.

Take lots of break

Gambling for long stretches of time can make it difficult to keep track of your time and money. Stepping away at regular intervals for some air or a bite to eat will clear your head and help you keep a healthy perspective.

Be careful if you drink or do drugs

Drugs and alcohol make it harder to stick to your limits. If you do drink or use drugs, tell a friend or family about your gambling problems and drug/alcohol addictions so they can seek help on your behalf.

If Gambling Becomes a Problem, Take a Break

Problem gambling can be recognised by modes of conduct such as a high level of spending, poor work results, relationship difficulties, theft, lying and depression.

When gambling becomes a problem, then it is no longer entertainment. TAKE A BREAK. You should decide when and for how long, and for more assistance you can contact our customer support service team (support@luckywho.ng).

This compulsive behaviour can lead to financial ruin, strained relationships, and deteriorating mental health.

We recommend you gamble with what you can afford to lose. To guide gambling placement, you can decide in advance how much to spend on gambling and never exceed that limit

Education is key to reducing stigma. Providing accurate information about the nature of gambling disorder as a recognised mental health condition to foster empathy and understanding.

Responsible Gambling FAQ's

No. Problem gambling is a behavioural addiction that has financial and other consequences. Even if the person pays off their gambling debts, they can still have other problems caused by gambling.

Tips to Avoid Problem Gambling

Gamble for fun.
Only gamble with funds you can possibly afford to lose and don’t bet with funds you need for daily living.
Decide how much time to dedicate to gambling and don’t exceed this limit.
Decide how much money to invest in your entertainment and respect the decision you have made. gambling should not be your only source of fun.
Don’t chase losses and accept the outcome as the cost of entertainment.
Don’t ask for credit when gambling.
Ensure you know the rules of the game and the house edge.
Balance the time you dedicate to gambling with other leisure activities.
Don’t buy tickets to escape from loneliness or depression. only buy ticket for the desire to play and have fun.
Do not gamble if your clarity has been impaired by alcohol or drugs.

Take the Test: What Type of Player Are You?

Check periodically to assess your gambling habits. We would like to help you to better understand them and correct them if necessary. Start from this easy test – it will just take a minute:

1.In the last 12 months, has gambling often caused you problems at work or at home?
2.In the last 12 months, has gambling caused arguments or other serious problems with your family, friends, neighbours or colleagues?
3.In the last 12 months, have you tried to hide the amount you wanted to gamble from family members or friends?
4.With the passing of time, have you had to increase the frequency of your gambling to keep it exciting?
5.In the last 12 months, have you used gambling to escape from personal problems or to feel better?
6.In the last 12 months, after having lost money gambling, have you immediately gambled again to try to win back the money lost?
7.In the last 12 months, have you tried to collect money for bets by using false cheques, stealing or by resorting to other illegal acts?
8.In the last 12 months, have you gambled even though you had promised yourself you would not do so or have you bet for a longer time period than what you prearranged?

Do You Need Help?

If you are worried about yourself, or if someone you know is having problems managing their gambling, there are several external support agencies that can assist with providing advice. Support options include professional counselling, self-help groups like Gamblers Anonymous, and other online resources. Many communities offer specialised treatment programs tailored to address gambling disorder and its associated challenges

If you wish to speak to someone about your Gambling Addiction, please send an email to support@luckywho.ng Our support team are available every weekday between 08:00am – 5:00pm. You can also contact one of the therapeutic associations recommended by Luckywho below

There are other bodies that can offer help and assist in a professional manner and are available for all players.

Gamble Alert: gamblealert.org
Gambling Therapy: http://www.gamblingtherapy.org/ support@gamblingtherapy.org
GamCare: http://www.gamcare.org.uk/self-help/links-to-other-support-agencies/ or info@gmcare.org.uk
Gamtalk: http://www.gamtalk.org/
Gamblers Anonymous: https://www.gamblersanonymous.org/ga/
BeGambleAware: https://www.gambleaware.org/

We further recommend you install a filter programme such as Net Nanny or Cyber Patrol to block access to Luckywho website/ mobile application for vulnerable and underaged persons.

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