LuckywhoPrivacyPolicy

Generally, we do not require any personal data when you visit our website only without using any of our services. When you decide to use our services or features, you are required to create and account and we collect various information to assist in providing you with our services and improve on existing features.

You will be required to provide the details such as: your full name, your email address, identification number your phone number, date of birth, sex, country, state, bank account details or Crypto wallet and a photograph as profile photo.

We also collect certain information about your device when you visit the website, including information about your web browser, IP address, time zone, location and some of the cookies that are installed on your device.

We are collecting your data for several reasons:

• To implement a strict one user one account system on the website
• To implement a KYC on the platform to monitor and prevent money laundering
• To ensure that you have the legal capacity to make use of our services on the website
• To send you promotional emails containing the information we think you will find interesting.
• To monitor user account activity and protect your account from hack
• To customize our website according to your online behavior and personal preferences.

COOKIES:

We use cookies to personalize our Services for you and to collect aggregate information about the usage of our Services. We use cookies for record-keeping purposes and to enhance the quality of your use of our Services. The cookies assign anonymous, unique numbers to your Devices to enable our systems to recognize your Devices and to allow us to see how you use our Services. Visit http://www.allaboutcookies.org to learn more about how cookies work. See our “cookies policy” in Section 6 below.

LOG FILES:

We gather certain information and store it in log files. Log files track your activities on the website. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Luckywho is committed to securing your data and keeping it confidential. Luckywho has done all necessary to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Your Personal Data shall be collected and processed in accordance with specific, legitimate and lawful purpose consented to by you provided that a further processing may be done only for archiving, scientific research, historical research or statistical purposes for public interest.

The data collected shall be

• adequate, accurate and without prejudice to the dignity of human person
• stored only for the period within which it is reasonably needed
• Information concerning ID will be deleted within 24 hours of account verification, but the last four digit of the ID will be kept for reference purposes, and
• Digital footprint information would be kept forever but can be deleted at user’s request.
• secured against all foreseeable hazards and breaches such as theft, cyber-attack, viral attack, dissemination, manipulations of any kind, damage by rain, fire or exposure to other natural elements.
• accessible by the legal team and identification verification department (which may be an existing third party identification service) only

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).

Our website contains links that lead to other websites. If you click on these links, Luckywho is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

• When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
• If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Luckywho Limited will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

You have access to your data through your user dashboard, however, to maintain a one user one account policy, you cannot make changes to the data provided and stored with us after your identification has been verified.

Any information that you wish to correct may be corrected by our support team when you contact us for assistance.

To help us improve our service delivery and reach new users, we may share access to certain of your data with Google. Google uses the information shared by sites and apps to deliver our services, maintain, and improve them, develop new services, measure the effectiveness of advertising, protect against fraud and abuse, and personalize content and ads.

Your information may also be shared when it comes to the physical product promotion raffles. (For product promotion, information like phone number will be required)

An email would be sent to users at least 72 hours after any major or minor change has being made to this policy.

We are committed to protecting the data you provide us, in line with this policy. However, in the unlikely event that we violate this privacy policy, you may contact us to notify us of the violation and request redress.

When notice of a violation is investigated and confirmed, the act or omission causing such violation shall be immediately corrected and an amicable settlement reached to compensate you where necessary.

All claims for remedy shall be resolved not later than 30 days after the complaint was lodged.

If you have any questions, comments, or concerns regarding this Privacy Policy, please contact us via email at info@luckywho.ng